Privacy policy

Adelaide Chemical Solutions Pty Ltd respects your privacy. This policy explains what personal information we collect, how we use it, who we share it with, and how you can access or correct it. We handle personal information in line with the Australian Privacy Principles.

1. What we collect

When you order from us, contact us, or send us a product request, we may collect your name, email address, phone number, delivery address, business name, the details of your order, and any correspondence between us.

We do not collect or store your credit card or bank account details. Card payments are processed by our payment providers, and those details go directly to them.

2. How we collect it

We collect it directly from you, through our website checkout, our contact and product request forms, or by email or phone.

Our website also uses cookies to keep your cart working and to help us understand how the site is used. You can disable cookies in your browser, though parts of the site may not work properly.

3. How we hold it

Your information is held in our website platform, our email accounts, and our order records. We take reasonable steps to protect it from misuse, loss and unauthorised access. No system is completely secure, so we cannot guarantee absolute security.

We keep order records for as long as we need them, and for any period required by law. Tax and business records are generally kept for five years.

4. Why we collect it

To process and deliver your order, to answer your questions, to arrange payment and delivery, to keep records we are required to keep, and to contact you about your order.

We do not sell your personal information, and we do not use it for marketing unless you have asked us to.

5. Who we share it with

Delivery and freight providers, so we can get your order to you
Payment providers, to process your payment
Our website and email platforms, which store the information on our behalf
Anyone we are required to disclose to by law, such as in response to a court order or a lawful request from a regulator

6. Access, correction and complaints

You can ask us for a copy of the personal information we hold about you, or ask us to correct it if it's wrong. Email sales@adelaidechemicalsolutions.com.au and we'll respond within a reasonable time.

If you have any concerns about how we've handled your information, get in touch and we'll look into it.

7. Changes to this policy

We may update this policy from time to time. The current version will always be on this page.

Contact

Adelaide Chemical Solutions Pty Ltd
ABN 15 677 206 478
sales@adelaidechemicalsolutions.com.au